Unwavering Commitment To Ensure Her Client’s Needs Were Continually and Fully Realized.
In 2005 I came to know Penny Spark of Southern California Home Improvement Referral Service when her firm was instrumental in a residential remodeling project for a neighbor. I was struck by the attention to detail, obvious craftsmanship, and site ‘cleanliness’ exhibited by the contractors there and learned that my neighbors’ satisfaction was directly attributable to their relationship with Penny – not just because of the clear quality of Penny’s contractor recommendations but, rather, as a function of her fierce and unwavering commitment to ensure her client’s needs were continually and fully realized. As I learned from both my neighbors and their relatives further down our street, Penny’s willingness to “go the extra mile” was not an isolated case: she rolled up her sleeves and stayed constantly involved in the project as if it were being accomplished for her own home.
My family embarked on our own remodeling adventure in 2006 with the objective of gaining an entirely new kitchen in the same space as our previous one. We soon learned what satisfaction comes from an advisor with a vast knowledge of the contracting trades and the diligence to ensure the job would be founded on an equitable relationship with our contractors – just as she had delivered for her previous clients. As someone with decades of experience managing complex software development efforts, it proved an immense pleasure for me to work with a professional determined to see that all parties delivered on their commitments. I cannot speak more highly of the entire effort which could not have occurred without Penny’s experience and participation in our achieving our desired outcome.
My family continues to entrust a significant amount of work to Penny’s firm without the slightest desire to find another advisor. Our home has become witness to the level of professionalism Penny’s firm exhibits and we are now relying on her to direct a complete overhaul of our church’s social hall. The finest compliment comes from the committee responsible for the work at our church – all of whom were unanimous in the choice of Penny based on the quality of the work they have witnessed in our home. I commend her as a trusted advisor who remains vigilant in regard to the satisfaction of her clients. The advisory role she holds in our projects is equal in every respect to other professionals in my life such as my attorney, physician, and pastor. Please feel free to contact me with any questions.
Roy J. McManus, PMP, Chief Operating Officer, TeemBrains, Inc.