Frequently Asked Questions CONTRACTOR REFERRAL SERVICE
Q: What does this cost?
A: There is no charge to the homeowner for the Contractor Referral Service. After satisfied clients pay their contractor, the contractor pays Slate Ltd a small referral fee for bringing them business. The fee must be small so the contractors remain competitive. Slate works only with contractors who are competitive. If the contractor is not paid, Slate is not paid. This keeps Slate 100% on your side and demonstrates the confidence you can have in the quality of our service.
Note: The professionals we refer have accountability to Slate. Consistent ethical practices and strong business principles are requirements of our due diligence mandate. As a result, clients often realize cost savings when working with Slate.
Q: How are you different from other contractor referral services and contractor review websites?
A: People often make purchasing decisions based on client reviews on websites. The postings are not verifiable. One is unable to know what’s authentic. Despite site host’s best efforts, some reviews come from relatives, some from competitors. Some reviews have been paid for. Contractor credentials are reported by the contractors themselves and website hosts do not verify them. Consumers are expected to do the work themselves or not at all. This leads many to hire without knowing, risking a hit-or-miss experience in a litigious, grossly under-monitored industry, full of consumers who are dissatisfied.
These and other similar companies make money by signing up contractors who pay for memberships. They pay for referrals. They pay for rankings. And, they pay for advertisements. In some cases a company will refer a homeowner lots and lots of contractors because the more people they refer, the more money they make. Unfortunately this overwhelms homeowners and doesn’t deliver what they really want. Those businesses make money before the homeowner even meets or hires their contractor.
At Slate Ltd, contractors cannot pay in advance for anything. They earn the privilege of affiliating based only on verified merit and their affiliation is sustained only if performance standards continue to be met. Slate Ltds’ livelihood rests solely on connections that result in successful outcomes for homeowners. In other words, Slate makes money only after a homeowner is happy and has paid their contractor. It shows we’re 100% on your side.
Q: How do you professionally vet contractors?
A: Slate Ltd has a 16-point due diligence vetting procedure. For starters, our remodelers and contractors must meet and ideally exceed all legal and state requirements. But there’s lots more. We vet for top-notch work quality accompanied with consistently ethical and professional business practices. This is confirmed through a multitude of sources deemed reliable and authentic. If we wouldn’t hire them for our home, we won’t recommend them for yours.
Q: How many contractor referrals will I get?
A: This is determined on a case-by-case basis and will depend on the nature and scope of your project. More referrals are provided for projects that are multi-dimensional or have a higher degree of complexity. Our goal is to provide our clients with enough good candidates that they find themselves having to choose from a final list of 2 or 3, all of whom they believe are a great choice.
Q: What if I have a bad experience with one of your contractors?
A: We cannot guarantee our contractors work because they are not our employees. Slate Ltd will provide support services to homeowners, if they’re ever needed, to mitigate differences and reach mutually acceptable solutions to concerns. We have been involved with more than 6,000 projects and we have never had a lawsuit or legal entanglement. That’s quite a record!
Q: Do you serve my area?
A: Slate Ltd’s geographic reach for our contractor referral service extends from Claremont in the East through Thousand Oaks in the West. Our Northern and Southern boundaries reach from Simi Valley and Santa Clarita to the South Bay area. From time to time we are able to fill requests beyond these borders. Please ask.